Thank you for shopping at Viva Footwear Styles. We hope you love your new shoes, but if something isn’t quite right, we’re happy to offer a flexible return and exchange policy.

📅 Return Timeframe

Returns are accepted within 30 days of the delivery date. All items must be unworn, in new condition, and returned in their original packaging.

🎁 Exchange Options

Looking to change size or try a different pair? We provide free exchanges for domestic orders. Let us know, and we’ll guide you through the quick exchange process.

❌ Items Not Eligible for Return

• Worn or used shoes

• Clearance or final sale products

• Opened personal items (e.g. foot cushions, socks)

• Gift cards

💳 Refunds

Once your return is approved and processed, refunds will be issued to your original payment method within 5–7 business days.
Please note: Original shipping charges are non-refundable.

🚚 Return Shipping

• For U.S. orders, we offer free prepaid return labels upon request.

• For international returns, customers are responsible for return shipping costs.

📷 Return Conditions

To avoid return refusal, please:

• Do not wear shoes outdoors before returning.

• Include the original shoe box and any accessories.

• Protect the items during return shipping.

🛠 Quality Concerns

If your order is incorrect or contains a defect, contact us within 7 days. We’ll provide a full replacement or refund at no cost.